FAQ's
How much do you charge for Shipping? TOP
When only purchasing one item the shipping charge on Most items is 2.99 for U.S., 3.99 for Canada and 4.99 for International. Shipping will most of the time cap at the flat rate envelope price. However, when ordering many small items it is possible that your shipping charge will cap at the box price because our shopping cart is set up by the number of items/units you purchase.
U.S. flate rate envelope 5.99
International flat rate envelope 19.99
Canada flat rate envelope 13.99
International orders are hard to estimate on shipping charges. Prices are subject to change in cases where orders can not fit in a flat rate envelope. We will then invoice you for additional shipping charges. (Envelopes hold many appliques, to need a box it would be a rather large or bulky order.)
Our shopping cart only offers first class mail to international customers. If you need to upgrade your shipping method please contact us.
If your shipping charge seems too high, we could possibly send an extra item of your choice, just leave us a message on your order. (Message must be left on the order) Please do not email us your request because we ship orders very quickly.
Will you ship international? TOP
Yes we will ship international but we can not be responsible for any customs fees due. Any orders returned to us because customer did not want to pay custom fees will not be refunded.
Please note that international packages do take longer to arrive and can be held in customs.
We can not be responsible for lost or stolen packages. If this is a concern we can insure your package at your request. We ship first class USPS international for smaller orders and priority flat rate for larger orders.
We do hope to continue to ship international but please be patient and understand that sometimes packages do get held in customs and this can delay delivery times. Please allow 2-8 weeks for delivery though most orders will arrive within 2 weeks. We ship USPS only. Please allow time for your package to arrive before contacting us about your order.
We appreciate all orders and thank each of you. Can I get more quantity of an item? TOP
Most appliques yes we have more quantity available please email for total quantities needed. We can also order most appliques for you. Can I have an applique special made? TOP
Yes we can have most appliques made for you. This takes a few weeks and does require a min. of 30-50 pcs. depending on the applique. How soon do you ship? TOP
Under normal conditions all orders are processed within 24-48 hours. Most orders paid before 11:00 pm EST will ship the same day. How do I apply the appliques? TOP
Appliques can be applied with permanent fabric glue or you can sew them on. In our store we have a pressure sensitive glue available that allows you to remove the applique from the garment for easy washing. This glue will allow you to get more use of your appliques and everyone seems to love it!
Why should I sign up for your Newsletter? TOP
We ask that each of our customers sign up for our Newsletter because we do send out customer appreciation coupons. We do not send out a lot of emails so you will not receive a lot of junk mail from Glory's House. What Can I do with an Applique? TOP
Embellish anything with an applique. Some examples: Clothing, crafts, flip flops, hats, purses, pillows, picture frames, beach bags, towels, lampshades, costumes, evening pageant gowns, and wedding dresses. Turn Appliques into ornaments, magnets, brooches, pins, or hair bows. To apply an applique Simply Sew or glue on.
Rhinestone embellishments are a great way to decorate wedding cakes.
Our rhinestone appliques make beautiful bridal sashes, headbands and hair bows.
Belly Dancers and ice skaters love our applique to bling up their costumes.
Appliques can be used in all your craft and sewing projects and make the job a lot easier.
What is your return policy? TOP
We want all of our customers to be satisfied with our appliques and trims. We do offer money back for your appliques within 14 days no questions asked.
We ask that the buyer pay the return shipping.
You will need to email us for an RA number before we will issue a credit. No refunds will be given without this number. No exceptions. This number MUST be on the outside of the package or the package will be refused and returned to sender.
There will be a 15% restocking fee on all returned items that is no fault of ours. This fee can be waived if you take a merchandise credit.
If you choose to take the Merchandise Credit we will email a coupon code to you for the amount of your returned items as soon as we receive your order.
Cut trims can not be returned without approval. Special orders or custom made items can not be returned.
Address to send Returns:
Glory's House 65 Sycamore Estates, Inez, Ky. 41224 I removed items from my shopping cart and can not add them back again what can I do? TOP
Our shopping cart is set up to hold any items you add to your cart for 30 minutes. This gives you time to shop and purchase the items you have added to your cart not allowing someone else to purchase them also. The shopping cart is saving them for you. If you remove the items from your cart you will need to wait about 30 minutes before they will be available for someone to purchase. We are very sorry for this inconvenience but it is necessary to set up our shopping cart this way to help keep our inventory under control. Why do I need an RA # to return an item? TOP
We recently have started requesting an RA# before we accepts returns. This RA# MUST be on the outside of the package and on the inside of the package. If we do not see this number on the package we have no other choice but to return to sender.
The reason for this is because we have received old orders from several different orders from customers. Once we open the package we are out the expense of shipping the items back to you if we choose not to issue a refund or give a merchandise credit. An RA# is our stamp of approval. We need to know what you are returning. Some items do not qualify to be returned. We hope you can understand this new policy.
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